How do I make changes to my rDNS?

Our servers come with one IPv4 address and a /64 of IPv6 addresses. In order to make adjustments to your rDNS (Reverse DNS), you would need to log in to the Customer Portal at https://billing.thathost.ca/clientarea.php and follow these steps:

  1. Click the Services Tab
  2. Click the Active Button next the service you wish to adjust.
  3. Scroll Down the page until you see the buttons within the Server Information tab
  4. Press the Arrow pointing to the right button
  5. Click the Manage IPs button
  6. Press the Gear Icon ⚙ next the IP address you wish to adjust.
    1. If you do not see the IP address you are looking for, it may be associated to a pack of IP addresses you requested as additional. Click the Plus (+) button beside the IP stack to open it up.
  7. Click Edit Reverse
  8. Type your reverse into the provided field
  9. Click the Green Confirm Button

The system will confirm the reverse is pointing to the IP address and will go into effect immediately.

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