In order to change the password for your backup space, log into your customer portal at https://billing.thathost.ca/clientarea.php and follow these steps:
- Click Service
- Click the Active Button next to the Service you wish to access.
- Scroll down the page until you see the buttons within the Server Information Tab
- Click the FTP Backup Button
- Click the Change FTP Password Button
- Click the Yes button to confirm the password change and a new password will be emailed to you.