How do I get direct access to my cPanel?

Since providing you with direct access to your cPanel control panel can cause a severe security risk, we do not provide you with direct access to your cPanel. There are ways to access the cPanel through your customer interface. To access the cPanel, perform the following while logged in to https://thathost.ca/billing/ :

  1. Click Services
  2. Click the Active button next to the account you wish to make adjustments to.
  3. Scroll down the main page a bit and multiple options will be available, which will take you to the corresponding cPanel page. Once you have clicked the link, you can freely move around in the cPanel.

If you are requested to provide access to a web designer / developer, you can provide them with their own access to the customer interface.

In the old system (which has a white bar on top with our logo and a black bar beneath it):

  1. Click My Details from the left menu.
  2. Click Contacts / Sub-Accounts.
  3. Make sure Add New Contact is in the drop down box. If it is not, select Add New Contact.
  4. Enter as much detail as possible for the person working on the service. The main important part is the email address.
  5. Check the Sub-Account checkbox.
  6. Click View Products & Services checkbox to provide the user with access to your hosting services. If the user is to have access to your domains, select the Manage Domain Settings and View Domains. If they are to make tickets on your behalf, select View & Open Support Tickets.
  7. Enter a new password for the user and confirm the password.
  8. Click Save Changes.

In the new System:

  1. Hover your mouse over the Hello, (Your Name) on the menu bar.
  2. Click Contacts / Sub-Accounts.
  3. Make sure Add New Contact is in the drop down box. If it is not, select Add New Contact.
  4. Enter as much detail as possible for the person working on the service. The main important part is the email address.
  5. Check the Sub-Account checkbox.
  6. Click View Products & Services checkbox to provide the user with access to your hosting services. If the user is to have access to your domains, select the Manage Domain Settings and View Domains. If they are to make tickets on your behalf, select View & Open Support Tickets.
  7. Enter a new password for the user and confirm the password.
  8. Click Save Changes.

Alternatively, you can also access this area to Delete a user's access.

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