Knowledgebase

If for whatever reason your email server has changed or the password for your email address has changed, you can do the following to fix it:

1. Click File in the top menu bar in Outlook
2. Click the Account Settings Button
3. Click Account Settings from the dropdown.
4. Click on the email address that you wish to adjust
5. Click the repair button, which is just above the list of email addresses
6. Your email address will show up in a greyed out text box. You can not adjust this. Click on the Advanced Options just below the text box.
7. Check the box that reads "Let me repair my account manually"
8. Click the Repair button
9. In the window that opens make sure:
   1. The username is your email address
   2. The password is the same as what your email address is expecting
   3. The Remember Password option is selected.
   4. The server is the one provided by the cPanel system. Typically this will be mail.yourdomain.com, where yourdoamin.com is replaced with your actual domain name.
   5. The port number is correct for your connection method (993 for IMAP, 995 for POP)
   6. The Encryption Method is set to SSL/TLS
10. Click Outgoing Mail to see the outgoing server settings
11. Make sure the Server is the exact same as 9.4 above.
12. Check that the port number is 465
13. Check that the Encryption Method is SSL/TLS
14. Ensure the "My outgoing (SMTP) server requires authentication" is selected.
15. Ensure "use same settings as my incoming mail server is selected.
16. Click Next to test the settings.

If the password or servers are incorrect for incoming or the outgoing, the system will not complete the process and return you to the screen to adjust the settings again. If you were successful, you will be returned to your inbox where a message will be waiting for you via Microsoft.