When a domain name is first registered, the system watches for the hosting package and automatically starts up the domain name with the correct settings to use our hosting services. In the cases where the hosting services were not purchased when a domain was registered, you may still want to control the email forwarding services without the need of a hosting plan. In order to do so, check the nameservers on the domain name and ensure they are set to ns1.dnsowl.com and ns2.dnsowl.com. In order to check the nameservers, follow the steps outlined in the How do I change my name servers? article. If the nameservers are anything other than ns1.dnsowl.com and ns2.dnsowl.com, any changes performed by the following will not take effect. If you do not know where your domain name is pointing and the nameservers are not pointed to dnsowl.com or thathost.ca, then you can get in touch with us and we will find out where the DNS is controlled for your domain name.
Follow these steps if the nameservers are dnsowl.com:
- While logged in to your customer portal at https://thathost.ca/billing/, click the large Domains button.
- Click the wrench icon to the right of the domain name you wish to adjust.
- Click the Email Forwarding link from the left menu.
- You will be presented with a table that has two fillable fields:
- Prefix: The area before the domain name in an email address (eg. email@example.com)
- Forward To: The full email address that the email will land at (eg. firstname.lastname@example.org)
- Click the Save Changes button to commit the changes.
You can point email addresses to multiple email addresses by copying the Prefix and providing a different Forward To Address. It i snot suggested to point a Prefix at another forwarder as it may lead to delivery issues (eg. email@example.com >> firstname.lastname@example.org >> email@example.com). Always point prefixes out to the target address right away.