Contact Information

Overview

Use this interface to store contact information for your cPanel account, and to set your contact preferences.

Important:

 To use the Reset Password feature, you must set your contact email address.

Change your contact information

To change your contact information, perform the following steps:

  1. Enter the desired contact information in the available text boxes.

    Important:

    • We strongly recommend that you do not use an email address that your cPanel account owns. You may fail to receive messages when the server encounters problems. For example, if your mailbox exceeds its quota, you will not receive any new email, including notices.
    • For more information about Pushbullet, visit the Pushbullet website.

  2. Select the desired checkboxes in the Contact Preferences section.

  3. Click Save.


Contact Preferences

You can select the following settings in the Contact Preferences section of the interface:

Setting
Description
My contact email address changes. This setting notifies you at your current and previous contact email address if someone changed the contact address.

My preference for contact email address change notifications is disabled.

 This setting notifies you if someone disabled the My contact email address changes setting.
My account approaches its disk quota.

This setting notifies you if your website will soon reach the maximum amount of disk space. 

Notes:

  • If you have a full disk quota, you cannot modify existing files or add new files to your website.
  • To resolve this issue, delete old or unused files, or upgrade your hosting plan.
My account approaches its bandwidth usage limit.

This setting notifies you if your website will soon exceed the maximum amount of traffic allowed. 

Notes:

  • This setting only appears if your hosting provider limits the bandwidth usage for your cPanel account and enables bandwidth notifications.

  • After you reach your maximum bandwidth, visitors cannot access your website.
  • To resolve this issue, you must upgrade your hosting plan. Otherwise, you must wait until the limit resets. Generally, this limit resets at the end of each month.
AutoSSL has renewed a certificate.

This setting notifies you if AutoSSL successfully completes a certificate renewal.
AutoSSL cannot add any additional domains because domains that fail validation exist on the current certificate.

This setting notifies you if AutoSSL cannot add any additional domains to the current certificate because domains that fail validation exist on the current certificate.

Note:

To resolve this issue, ensure that all domains pass Domain Control Validation (DCV), or remove any domains that do not pass DCV from the certificate.
AutoSSL cannot renew a certificate because domains that fail validation exist on the current certificate.

This setting notifies you if AutoSSL cannot renew a certificate because domains that fail validation exist on the current certificate.

Note:

To resolve this issue, ensure that all domains pass DCV or remove any domains that do not pass DCV from the certificate.
AutoSSL certificate expiry. This setting notifies you if an AutoSSL certificate will expire soon.
SSL certificate expiry. This setting notifies you if a non-AutoSSL certificate will expire soon.
Any of my account’s email accounts approaches or is over quota.

This setting notifies you if one of your email addresses will soon reach its maximum amount of disk space. 

Note:

To resolve this issue, delete old email, or upgrade your hosting plan.
My account's password changes. This setting notifies you if someone changed your account password.

My preference for account password change notifications is disabled.

 This setting notifies you if someone disabled the My account's password changes setting.
Someone logs in to my account.

This setting notifies you when someone logs in to your account. It is useful if you suspect that someone else has your account password.

Notes:

  • In order to use this setting, your system administrator or hosting provider must enable cPHulk in WHM's cPHulk Brute Force Protection interface (WHM >> Home >> Security Center >> cPHulk Brute Force Protection).
  • To resolve this issue, change your account password to a more secure password.
  • The system only sends a single notice in each 24-hour window for a specific username, service, and IP address combination.
  • The system will not send notices if the user logs in successfully through an IP address range or netblock from which a user previously successfully logged in. To enable these notices, select the next option.

Send login notifications, even when the user logs in from an IP address range or netblock that contains an IP address from which a user successfully logged in previously.

 This setting notifies you whenever someone logs in to your account successfully through any IP address.

My preference for successful login notifications is disabled

This setting notifies you if someone disabled the Someone logs in to my account setting.
An external account links to my account for authentication. This setting notifies you when someone links your account to an external authentication provider.

My preference for external account link notifications is disabled.

 This setting notifies you if someone disabled the An external account links to my account for authentication setting.
  • accounts, cpanel, contact, uidoc, cppreferences
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