User Manager


The User Manager interface allows you to manage your Subaccounts. Subaccounts use the same login and password information for email, FTP, and Web Disk services. The system synchronizes the password of each of the Subaccount's allowed services.

This interface also allows you to merge email, FTP, and Web Disk accounts into a single Subaccount or link existing service accounts to Subaccounts.


This interface does not allow you to create new cPanel accounts. Hosting providers and system administrators can create new cPanel accounts in WHM's Create a New Account interface (WHM >> Home >> Account Functions >> Create a New Account).

Link accounts

If any email, FTP, or Web Disk accounts use the same username, the User Manager interface allows you to merge those accounts into a Subaccount.

  • The User Manager interface groups any service accounts that you could merge. 
  • To merge the accounts, click Link. If you do not wish to merge the service account, click Dismiss and the User Manager interface will no longer present the merge option for that account.

Add Subaccount

To add a Subaccount, perform the following steps:

  1. To create a new Subaccount, click Add User.
  2. Enter the user's name in the Full Name text box.
  3. Enter the username in the Username text box.
  4. If you manage more than one domain, select the appropriate domain from the Domain menu.
  5. Enter a contact email address for the user. 


    • You must enter the contact email address to allow Subaccount users to use the Reset Password feature or to allow the user to set their own password.
    • If you do not specify a contact email address, the system will generate a fake email address when a user attempts to reset their password. This action helps protect users' credentials on an account. This email address appears as a hint in the Contact Email Address text box on the cPanel Login interface.
  6. To send an email to the user to set their own password, select the The user will set the account password option and proceed to step 8. To set the password yourself, select the Set the user's password option and proceed to step 7. 


    To use this feature, you must enable the Reset Password for Subaccount option in WHM's Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings). If you cannot access WHM, contact your hosting provider for assistance.


  7. Enter and confirm the new password in the appropriate text boxes.


    • The system evaluates the password that you enter on a scale of 100 points. 0 indicates a weak password, while 100 indicates a very secure password.
    • Some web hosts require a minimum password strength. A green password Strength meter indicates that the password is equal to or greater than the required password strength.
    • Click Password Generator to generate a strong password. For more information, read our Password & Security documentation.


  8. Select the Subaccount's services. For more information about Subaccount services, read the Subaccount services section.


    If the Subaccount's username matches the username of another account, the interface will prompt you with the option to link or dismiss the account.

    • To link the account with the Subaccount, click Link
    • If you do not wish to link the account with the Subaccount, click Dismiss.
  9. Click Create, or Create and Add Another User to add another account.

Subaccount services 


Email allows you to enable the Subaccount's email address.


The Quota option defines how much hard drive space the Subaccount may use to store email.


Due to mail server constraints, you cannot assign quotas that exceed 4096000 MB (4096 GB or 4 TB). You must select Unrestricted for quotas that exceed this amount.


FTP allows you to manage your website's files. 


  • The interface only displays the FTP menu if your hosting provider has enabled FTP services on your server.
  • You can use your cPanel account's username and password to log in to FTP.
  • SSH File Transfer Protocol (SFTP) uses your cPanel account's shell access to transfer files. Subaccounts cannot use SFTP. For more information about SFTP, read our How To Configure Your SFTP Client documentation.
  • To view past FTP connections to your site, navigate to cPanel's Raw Access interface (cPanel >> Home >> Metrics >> Raw Access).

The Quota option defines how much hard drive space the Subaccount user may use in their specified home directory.


If your server uses the ProFTPD FTP server, you cannot use quotas and the User Manager interface will not display the Quota option. For more information, contact your hosting provider.


Home Directory

The Home Directory text box allows you to specify the Subaccount's FTP home directory.


  • The Directory text box defines the new FTP account's top level of directory access. For example, if you enter example in the Directory text box, the FTP account can access the /home/user/example/ directory and all of its subdirectories where user represents the cPanel account username.
  • The system automatically populates this text box with public_html/domain.tld/account, where account represents the username that you entered in the Login text box and domain.tld represents the domain that you selected in the Domain menu.

Web Disk

The Web Disk utility allows you to manage and manipulate files on your server in multiple types of interfaces (for example, your computer, mobile device, or certain types of software).

cPanel, Inc. also supplies iOS® and Android™ applications (apps) to allow you to use Web Disk on your mobile device. 


For more information about this app, read the following documentation:



Home Directory The Home Directory text box allows you to change the Subaccount's Web Disk home directory.

This option allows you to specify the Subaccount's home directory permissions.

  • Read-Write — This setting grants this Subaccount access to read and write files inside the directory.
  • Read-Only — This setting only grants this account access to read files inside the directory.


You must enable Digest Authentication if you use Windows® Vista, Windows® 7, or Windows® 8, or Windows® 10 and you access Web Disk over a clear text, unencrypted connection. You do not need to enable Digest Authentication if you meet the following conditions:
  • The domain has an SSL certificate that a recognized certificate authority signed.
  • You can connect to Web Disk with SSL over port 2078.



Do not enable Digest Authentication if the domain uses a signed SSL certificate.

Edit Subaccount

To edit a Subaccount, click Edit. You can adjust the following Subaccount properties within this section:


In the accounts list, the cPanel account and logs account include a star () on their avatar. You cannot edit these accounts in this interface.

  • Full name — The Subaccount's user's first and last name.
  • Contact Email Address — An alternate email address for the Subaccount's user. 


    You must set the Contact Email Address option to allow Subaccount users to use the Reset Password feature.

  • EmailFTP, and Web Disk — The Subaccount's access to email, FTP, and Web Disk services.

Delete Subaccount


In the accounts list, the cPanel account and logs account include a star () on their avatar. You cannot remove remove these accounts.

To delete a Subaccount, click Delete and then confirm that you wish to delete the account. 


If you delete a Subaccount, the system will remove all of the Subaccount's services.

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